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FAQs & Support
Contract & Payment
Which companies is Shiawa suitable for?
Shiawa is basically suitable for companies of any size. The software is most beneficial for smaller to mid-sized companies, or those that have multiple locations. Shiawa is also a powerful tool for companies that offer hybrid working (“new work”).
What is the duration of the contract?
The free version can be used for 14 days. If you decide to use Shiawa beyond the trial period, it depends on the contract you choose: You have the choice between the monthly cancelable version and an annual contract commitment. With the last option, you can cancel the contract one months before the end of the subscription period. Otherwise, the contract is extended by the previously defined term.
Can I change my subscription type?
You can upgrade your contract type at any time or downgrade after the expiration of the existing contract.
Are there any extra costs?
No, you only pay the sum of the fees per active user. This depends on your contract period. You may add users at any time.
Additional costs only apply for additional services, such as individual requirements or extended support during onboarding.
Service & Support
Where can I get answers to my questions?
Questions about contract and processing are answered on this page. If you don’t find an answer to your question or need further help, you can always use the form at the bottom of this page to contact our support.
Setup
How long does it take to set up Shiawa and adapt it to my own company?
The setup itself is very quick and easy. However, it strongly depends on the size of the company how long it takes to enter the desired data, such as inventory.
Can I get help with the setup?
Our support team will be happy to assist you via video call and advise you on the optimal adaptation of Shiawa to your company.
If you decide to book our extended onboarding support a member of our support team will consult and assist to tailor the Shiawa configuration to your needs.
Do I need to have programming skills to set up Shiawa?
No, all configuration and setup steps can be performed via the user interface.
Usage
Do I need specific software or hardware to use Shiawa?
No, Shiawa works on just about any device, stationary or mobile. The only prerequisite are an internet connection and a modern web browser.
Can I book features separately?
The Shiawa Suite generally includes access to all modules. However, you can also deactivate individual tools that you don’t use so they’re no longer displayed in the sidebar. Alternatively, you can purchase separate module packages such as Flex Desk, Inventory or Ticketing at a discounted contract price.
Under which circumstances will an account be deleted?
Only if you wish so, or after several unsuccessful requests for payment on our part.
How do I change the language in my Shiawa account?
To change the language, you need to click on the small flag at the top right corner and select the desired setting.
How can I delete the account of a (former) employee?
The accounts of individual employees can only be deactivated. The account is not permanently deleted and can be reactivated, but it will not be charged any more.
You can deactivate an employee’s account by logging into Shiawa as an admin and selecting the corresponding person under the menu item Administration > Employees. > Then click on the pencil icon on the right side. This way you get into the edit mode. Under “General” you will find the Status tab. This must be set to “inactive”.
Although a new version has been released, my Shiawa looks the same as before. Why?
In this case, it helps to clear the cache memory of your browser. Depending on the browser you use, there are different ways to do this.
You can find the instructions for your browser on this website.
How can I deactivate my account so I'll no longer be charged?
Write a mail to cancellation@shiawa.com with your URL, we will deactivate the account for you.
Data protection and cyber security
Is my data safe from unauthorized access?
Shiawa is hosted exclusively on German servers and therefore meets the highest security standards. You can read more about this in our privacy policy. Nevertheless, please always use a strong password for your access and never share it with others.